Project NC Support

What is Project NC?

Project NC is a campaign operations platform built for North Carolina campaigns and field teams. It connects a mobile app for approved volunteers with a web-based Field Operations dashboard for campaign managers and administrators.

The platform is used to organize:

• Voters
• Leads
• Volunteers
• Walking lists
• Phone lists
• Assigned contacts
• Outreach results
• Field interactions

Project NC is designed to help campaign teams move from raw data to organized voter contact.

Who can use Project NC?

Project NC is not a public social app. Access is limited to approved campaign staff, administrators, managers, and volunteers.

Typical user types:

• Campaign administrators
• Campaign managers
• Volunteer coordinators
• Approved volunteers
• Field staff
• Data managers

Users need an active account before signing into the app or dashboard.

Getting access

If you were invited to use Project NC, your campaign manager or administrator should provide your account information and instructions.

To request access:

1. Contact your campaign manager or organization administrator.
2. Confirm the email address or username assigned to your account.
3. Confirm whether you should use the mobile app, the dashboard, or both.
4. If you cannot sign in, email support@projectnc.com.

Note: Project NC support can help troubleshoot account issues, but access approval is controlled by your campaign or organization.

Installing the iPhone app

Approved volunteers can use the Project NC iPhone app to view assigned lists, search assigned contacts, record voter or lead interactions, and sync activity with the Field Operations dashboard.

Instructions:

1. Open the App Store on your iPhone.
2. Search for "Project NC."
3. Install the Project NC app.
4. Open the app and sign in with your approved account.

If Project NC is being distributed privately or through test access, contact your campaign manager for installation instructions.

Signing in

You can sign into Project NC using the account provided by your campaign or organization.

Mobile app sign-in

1. Open the Project NC app.
2. Enter your username or email.
3. Enter your password.
4. Tap Sign In.

Dashboard sign-in

1. Visit the Project NC website.
2. Click Sign In.
3. Enter your approved credentials.

If sign-in fails:

• Check your username or email.
• Check your password.
• Confirm you have an active account.
• Confirm you are using the correct app or dashboard URL.
• Contact support@projectnc.com if the issue continues.

Using the Project NC mobile app

The mobile app is designed for approved volunteers and field users.

Main app areas:

My Lists

Shows walking lists or phone lists assigned to your account.

My Contacts

Shows voters or leads assigned to you across active lists.

Voter Search

Allows approved users to search available voter records based on their campaign permissions.

Sync Status

Shows whether your app is connected and whether recent activity has synced.

Voter or Lead Detail

Shows contact information, address details, assigned list status, and previous interaction history where available.

Using the Field Operations dashboard

The Field Operations dashboard is the web portal used by campaign managers and administrators.

Managers and administrators may use the dashboard to:

• Manage voters
• Manage leads
• Manage volunteers
• Build walking lists
• Build phone lists
• Assign lists to volunteers
• Review field activity
• Review interaction history
• Configure platform settings

Dashboard access is limited by role and permissions. If you do not see a dashboard feature, your account may not have permission to use it.

Voters, leads, and contacts

Project NC may include both voter records and lead records.

Voters

Voter records generally come from voter data sources and may include registration, district, precinct, and address information.

Leads

Lead records may come from alternative sources such as mailing lists, events, sign-up forms, or imported contact lists.

Contacts

In the mobile app, contacts usually means voters or leads assigned to your account through a walking list, phone list, or campaign workflow.

Walking lists and phone lists

Project NC supports two major assignment types.

Walking Lists

Used for door knocking and in-person voter contact. A walking list contains assigned voters or leads for a volunteer to visit.

Phone Lists

Used for calling voters or leads. A phone list contains assigned contacts for phone banking and outreach.

Each list may show:

• List name
• Description
• Assigned contacts
• Completion status
• Contact results
• Interaction history

Recording interactions

Interactions are records of outreach activity. Volunteers use interactions to report what happened during a door knock, phone call, or other contact attempt.

Common interaction results may include:

• Completed
• Contacted
• Not home
• Refused
• Wrong number
• Moved
• Follow-up needed
• Supporter
• Opposed
• Undecided

When recording an interaction:

1. Open the assigned voter, lead, or contact.
2. Choose the correct result or status.
3. Add notes if needed.
4. Save the interaction.
5. Confirm the app syncs successfully.

Important: Interaction history should be accurate and professional. Notes may be visible to campaign managers and administrators.

Syncing and connectivity

Project NC is designed to send saved activity back to the Field Operations dashboard.

If your device has a stable connection, interactions should sync automatically. If your connection is weak, some activity may remain pending until the app reconnects.

Tips:

• Keep the app open until recent activity finishes syncing.
• Check Sync Status before ending a field shift.
• Reconnect to Wi-Fi or cellular service if syncing is delayed.
• Do not uninstall the app while activity is waiting to sync.

Account and password help

If you forgot your password or cannot access your account, contact your campaign manager or email Project NC support.

Email: support@projectnc.com

Include:

• Your full name
• Your campaign or organization
• Your username or email address
• A description of the issue

Do not send sensitive passwords by email.

Troubleshooting

Privacy and data handling

Project NC is intended for approved campaign and organizational use. Users should only access data necessary for their assigned role.

Guidelines:

• Do not share your login credentials.
• Do not export or copy data unless authorized.
• Do not use voter, lead, or volunteer information outside approved campaign activity.
• Keep notes professional and relevant.
• Report suspected unauthorized access immediately.

For privacy or data questions, contact: support@projectnc.com

For more detail about how Project NC handles information, read our Privacy Policy.

Contact support

For help with the Project NC mobile app, Field Operations dashboard, account access, assigned lists, or sync issues, contact support.

Support email: support@projectnc.com

Suggested support request format:

• Name:
• Campaign/Organization:
• Device:
• App version, if known:
• Issue:
• Steps to reproduce:
• Screenshot, if available: